Commercial Disclosure
Legal Name
Genroku Tatami Co., Ltd.
Head of Operations
Toshiki Shimada
Address
36, Okazaki Higashifukunokawa, Sakyo-ku, Kyoto, 606-8321, Japan
Email Address
info@genroku-t.com
Sales URL
https://www.genroku-t.com/
Accepted payment methods
Only advance payments are accepted.
Only credit card payments are accepted.
Additional fees
Shipping fees:
Nationwide flat-rate shipping cost for items fitting into a Postal Letter Pack Light: ¥370 per pack.
Nationwide flat-rate shipping cost for items fitting into a Postal Letter Pack Plus: ¥520 per pack.
Please contact us for shipments exceeding these sizes.
Minimum Order Quantity
1 item or 1 set depending on the product.
Payment period
If the payment is not received within 7 days, the order will be canceled.
Delivery times
If no specific delivery date has been requested, the items will be shipped within 7 business days after the confirmation of the payment. Since all our products are handmade, there may be delays in shipping.
Shipping Method
After being arranged by us, the delivery will be made by the shipping company.
Exchanges & Returns Policy
Returns Policy:
If the product is incorrect or defective, returns or exchanges are possible.
We will bear the shipping costs.
In case of damage during shipping, please contact us.
Eligibility:
Only defective items or incorrect products can be returned.
Period:
Returns or exchanges are possible if notified within 7 days of delivery.
Procedure:
Please request a refund via email.
The refund will be made to the designated account within 7 days.
Notes on products
Toshiki Shimada