privacy policy

privacy policy

Genroku Tatami Co., Ltd. (hereinafter referred to as the “Company”) has the following policy regarding the acquisition, use, and other handling of personal information of users who use our services (hereinafter referred to as “Users”). We have established a privacy policy (hereinafter referred to as the “Policy”) and strive to appropriately handle and protect personal information in accordance with this policy.

1）What is personal information?

“Personal information” refers to “personal information” as defined in the Act on the Protection of Personal Information (hereinafter referred to as the “Personal Information Protection Act”), and is information about a living individual, including the name, date of birth, etc. Contains other descriptions that can identify a specific individual (including those that can be easily compared with other information and thereby identify a specific individual) or personal identification codes Refers to something.

2）Purpose of use of personal information

Our company will acquire personal information of users and use the acquired information to the extent necessary for the following purposes. When using personal information beyond the scope of the purposes listed below, we will obtain consent from the user in an appropriate manner in advance.

  1. To provide our services (hereinafter referred to as the “Services”)
  2. To improve and improve the content of this service or to develop new services
  3. To provide information on new features, updated information, campaigns, etc. of this service and other services provided by our company (including sending e-mails, flyers, and other direct mail)
  4. To contact you as necessary, such as server maintenance, important notices, etc.
  5. To respond to opinions, inquiries, etc. from users regarding this service (including identity verification)
  6. To report the usage status of this service to users
  7. To request cooperation in questionnaires, interviews, etc. for sales promotion activities, request participation in various events, or report the results etc.
  8. To investigate and analyze the usage history of this service, and use the results for improving and developing this service and distributing advertisements.
  9. To provide personal information to companies participating in events sponsored by our company based on user consent/application
  10. To identify users who violate the Terms of Use or who attempt to use the Service for fraudulent or improper purposes, and to refuse their use.

3）Management and protection of personal information

Personal information will be managed strictly and, except in the following cases, data will not be disclosed or provided to third parties without the user’s consent. In addition, with safety in mind, we will take measures to prevent and correct risks such as unauthorized access to personal information, loss, destruction, falsification, and leakage of personal information.

  1. When it is necessary to protect a person’s life, body, or property, and it is difficult to obtain the consent of the user.
  2. When it is particularly necessary to improve public health or promote the healthy upbringing of children, and it is difficult to obtain the user’s consent.
  3. In cases where it is necessary to cooperate with a national agency, local government, or a person entrusted by them in carrying out the affairs stipulated by law, and obtaining the user’s consent will interfere with the execution of said affairs. If there is a risk of
  4. Other cases permitted by law

4）Entrustment of handling of personal information

Our company may outsource all or part of the handling of personal data to the extent necessary to achieve the purpose of use. In this case, our company will thoroughly examine the suitability of the outsourcer, stipulate matters related to confidentiality in the contract, and provide necessary and appropriate supervision of the outsourcer.

5）Provided by a third party

Our company will not provide personal information to third parties without the prior consent of the user, unless disclosure is permitted under the Personal Information Protection Act or other laws and regulations. However, the following cases do not fall under the provision of personal information to a third party as specified above.

  1. When our company entrusts all or part of the handling of personal information to the extent necessary to achieve the purpose of use.
  2. When personal information is provided due to business succession due to merger or other reasons
  3. When jointly using information pursuant to the provisions of the Personal Information Protection Act

6）Disclosure of personal information

When our company is requested by a user (limited to the user; the same shall apply hereinafter in this article) to disclose personal information held by our company, we will disclose this to the user without delay. However, if disclosure falls under any of the following, we may not disclose all or part of the information, and if we decide not to disclose it, we will notify you to that effect without delay.

  1. When there is a risk of harming the life, body, property, or other rights and interests of the user or a third party.
  2. In cases where there is a risk of significant hindrance to the proper implementation of our business.
  3. In cases where it would violate other laws and regulations.

7）Correction of personal information, etc.

  1. If the personal information held by the Company is incorrect, the user may request the Company to correct, add, or delete the personal information (hereinafter referred to as “Correction, etc.”). .
  2. If we receive the request set forth in the preceding paragraph, we will conduct the necessary investigation without delay, and if we determine that there is a reason for the request set forth in the preceding paragraph, we will correct the personal information without delay.
  3. If our company determines whether or not to implement corrections based on the preceding paragraph, we will contact the user without delay.

8）Suspension of use of personal information, etc.

  1. Users can request our company to stop using, delete, or stop providing personal data to third parties (hereinafter referred to as “suspension of use, etc.”) of personal data held by our company.
  2. When our company receives the request set forth in the preceding paragraph, we will conduct the necessary investigation without delay, and if we determine that there is a reason for the request set forth in the preceding paragraph, we will suspend the use of the personal data. However, if suspending the use of personal information would require a large amount of money or otherwise would be difficult to suspend, and alternative measures necessary to protect the rights and interests of the user can be taken. takes this alternative.
  3. If the Company determines whether or not to suspend use based on the preceding paragraph, the Company will contact the User without delay.

9）Use of cookies and other technologies

Our services may use cookies and similar technologies. These technologies help us understand the usage status of our services and contribute to improving our services. If you would like to disable cookies, you can disable cookies by changing the settings of your web browser (if you disable cookies, you may not be able to use some features of our services. ).

10）Privacy policy change procedure

We will review the contents of this policy from time to time and strive to improve it. The contents of this policy are subject to change, except for laws and other matters that are otherwise provided for in this policy. The revised privacy policy will become effective from the time it is notified to users or posted on our website by the method prescribed by our company.

11）Compliance with laws and regulations

Our company complies with Japanese laws and regulations and other norms that apply to personal information we hold.

12）Handling complaints and consultations

Our company accepts complaints and consultations from users regarding the handling of personal information and responds appropriately and promptly. We will also respond appropriately and promptly to requests from users to disclose, correct, add, delete, refuse to use or provide personal information, etc.

13）Safety management measures

Personal information entrusted to us by users will be protected by organizational, physical, and human resources, including restricting access to personal information files, recording access logs, and implementing security measures to prevent unauthorized access from outside. We will take technical measures to prevent unauthorized intrusion into personal information, loss, destruction, falsification, and leakage of personal information. In the event that an incident such as a leak of users’ personal information occurs, our company will promptly report to the supervisory authority in accordance with the Personal Information Protection Act and related guidelines, and follow the instructions of the supervisory authority. We will take necessary measures to prevent similar incidents from occurring and their recurrence.

14）Company address, representative name, personal information protection manager

Our address, representative and personal information protection manager’s name are as follows.
Address: 36 Higashifukunokawa-cho, Okazaki, Sakyo-ku, Kyoto 606-8321 Representative: Hidetsugu Shimada
Personal information protection manager: Genroku Tatami Co., Ltd. Chief Shunki Shimada

15）The information desk

For inquiries regarding our handling of personal information, please contact us below.
Genroku Tatami Co., Ltd. Customer Service Desk
Address: 36 Higashifukunokawa, Okazaki, Sakyo-ku, Kyoto 606-8321, Kurodani Daihonzan-mae
TEL: 075-761-6315
Mail: info@genroku-t.com

Established and enforced on March 31, 2024

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